Home2 Suites by Hilton Houston Webster

The property was clean and well maintained. The staff was super friendly. The only negative was that they were having issues with the hot water. Each time we needed hot water we had to call the front desk. The staff had to "reset the boilers" and we'd wait about 15 minutes. A few times we had to take cold showers. The property is close to restaurants and shopping.

Got to the hotel about 1 o’clock in the morning intended to pay with cash. I was told we don’t accept cash sir the next day on Sunday I see the girl behind the counter counting down her cash drawer now wait a minute here you either take cash or you don’t, but I’m really getting tired of going places that don’t accept cash anymore. Overall, the hotel was not bad the room was pretty good. The breakfast was good but you should be able to give the option to people to either pay with cash or pay with card the next time I will go somewhere else that accepts cash .

We recently stayed at this hotel while in town for the ren faire. Overall the stay was good, but there were a few pain points with the stay as well. Hilton has an app where you can check in virtually and go straight to your room using a digital key with your phone and their app. We completed the check in process virtually but the key just stayed in “requesting” status. Not a fun experience when you are carrying bags and make it to your room and the key wont work. We had to go to the front desk and they had to fix it so the key would work. Seemed like one or two buttons pushed on their end fixed it, but why have a virtual process to begin with if you still have to go to the front desk. There was a motorcycle rally that weekend too, and they had all of the front parking spaces taken up for motorcycles. The way this hotel is layed out, there is either front lot parking, or the rest is in the rear. I attempted to use the closest door at the rear of the hotel multiple times during our stay but never could get the digital key to work on the door, kept saying “something is wrong, try again”. When I mentioned this to hotel staff, all they said was “you’re the third person that said that”. Sounds to me like it’s a known issue that needs to be fixed, doubt they will though. Took a few showers during the stay, the water pressure was really really low. Overall the room was clean, but around the corners of the shower I did notice a little black discoloration. The toilet in the room is very close to the ground, when you go to sit, anticipate the fall.

The property was clean and well maintained. The staff was super friendly. The only negative was that they were having issues with the hot water. Each time we needed hot water we had to call the front desk. The staff had to "reset the boilers" and we'd wait about 15 minutes. A few times we had to take cold showers. The property is close to restaurants and shopping.

Got to the hotel about 1 o’clock in the morning intended to pay with cash. I was told we don’t accept cash sir the next day on Sunday I see the girl behind the counter counting down her cash drawer now wait a minute here you either take cash or you don’t, but I’m really getting tired of going places that don’t accept cash anymore. Overall, the hotel was not bad the room was pretty good. The breakfast was good but you should be able to give the option to people to either pay with cash or pay with card the next time I will go somewhere else that accepts cash .